HolmeGruppen

In accordance with the European Waste Electrical and Electronic Equipment Directive, electrical and electronic equipment must not be disposed of with household waste. Electrical products are marked with the symbol of a crossed-out wheeled bin, indicating that they must be collected separately for recycling. Consumers are responsible for disposing of waste electrical and electronic equipment at designated collection points, such as municipal recycling centers or authorized WEEE collection facilities. Proper disposal helps protect the environment and enables the recovery of valuable materials. If you purchase a new electrical product from our webshop, you may dispose of your old device through your local recycling system or official WEEE collection points. For further information about the disposal and recycling of electrical and electronic equipment, please contact your local waste management authority.

General Terms & Conditions 1. Company Information These Terms and Conditions apply to all purchases made through websites operated by: Holmegruppen ApS Gejlhavegaard 3 6000 Kolding Denmark CVR Number 33377002 VAT number: DK33377002 Email: [email protected] Phone: 0045 20125960 Customer service hours: Monday – Friday: 10:00 – 16:00 2. Scope These General Terms and Conditions apply to all orders placed through our online stores and websites operated by Holmegruppen ApS. By placing an order, the customer accepts these Terms and Conditions. These Terms apply to consumers purchasing products for personal use unless otherwise stated. 3. Ordering Process Orders are placed through our webshop. After placing an order, the customer will receive an order confirmation by email. The order confirmation acknowledges receipt of the order but does not constitute final acceptance of the order. A purchase agreement is concluded when the order has been dispatched. Holmegruppen ApS reserves the right to cancel orders in cases including but not limited to: Pricing errors Product availability issues Suspected fraud or misuse 4. Prices All prices displayed on the webshop are shown in the relevant currency for the selected market and include applicable VAT unless otherwise stated. Delivery charges may apply and will be displayed during checkout. Holmegruppen ApS reserves the right to change prices without prior notice. 5. Payment Payment may be made using the payment methods offered in the webshop, which may include: Credit and debit cards Klarna or other buy-now-pay-later services Local payment methods depending on the market Payment will be charged when the order is processed. Holmegruppen ApS reserves the right to refuse certain payment methods. 6. Delivery Orders are delivered to the address specified by the customer during checkout. Estimated delivery times are provided for guidance only and may vary depending on destination and shipping carrier. Holmegruppen ApS cannot be held responsible for delays caused by shipping providers, customs, or circumstances beyond our control. Risk of loss or damage transfers to the customer upon delivery of the goods. 7. Right of Withdrawal Consumers have the right to withdraw from the purchase within 30 days from the date the goods are received. To exercise the right of withdrawal, the customer must return the product within the withdrawal period. To simplify returns, a prepaid return label is included in the shipment. Customers must include a copy of the packing slip or clearly write the order number inside the return package so the return can be processed correctly. Returned items should be: Returned within 30 days In unused condition where possible In original packaging where possible 8. Refunds Refunds will be issued after the returned goods have been received and inspected. Refunds are processed using the original payment method used for the purchase. Processing time may vary depending on the payment provider. 9. Warranty and Complaints Consumers have statutory rights regarding defective goods in accordance with applicable consumer protection laws. If a product is defective or damaged upon receipt, the customer should contact customer service as soon as possible. 10. Retention of Title The goods remain the property of Holmegruppen ApS until full payment has been received. 11. Product Information Holmegruppen ApS strives to ensure that all product descriptions, specifications, prices, and images are accurate. However, errors may occur. Holmegruppen ApS reserves the right to correct errors and update product information without prior notice. 12. Environmental Compliance (WEEE) Electrical and electronic equipment must be disposed of in accordance with the European Waste Electrical and Electronic Equipment Directive. Electrical products marked with the crossed-out wheeled bin symbol must not be disposed of with household waste and should be delivered to designated recycling facilities. 13. Data Protection Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation. For detailed information on how we process personal data, please refer to our Privacy Policy. 14. Limitation of Liability Holmegruppen ApS shall not be liable for indirect losses, consequential damages, or loss of profits resulting from the use of products purchased through the webshop, except where required by mandatory law. 15. Force Majeure Holmegruppen ApS shall not be liable for delays or failure to perform obligations caused by circumstances beyond its reasonable control, including but not limited to: Natural disasters Strikes Supply chain disruptions Government actions Technical failures 16. Governing Law These Terms and Conditions are governed by Danish law. Any disputes arising from purchases shall be resolved by the competent courts of Denmark unless mandatory consumer protection rules require otherwise. 17. Online Dispute Resolution The European Commission provides a platform for Online Dispute Resolution (ODR): https://ec.europa.eu/consumers/odr/ Consumers may use this platform to resolve disputes related to online purchases.