Pilatus Brand IT

Customers have a period of 30 calendar days from receipt of the product to exercise their right of withdrawal. To request a return, customers may contact PILATUS KULM, S.L. at [email protected] or by phone at +34 606 169 555, indicating the order number and the product they wish to return. The product must be returned complete and, whenever possible, together with its tags, accessories and original or similar packaging. The customer will be responsible for any decrease in the value of the product where this is due to handling other than what is necessary to establish its nature, characteristics and functioning. Once the returned product has been received and verified, the refund will be processed within a maximum period of 72 hours / 3 days, using the same payment method used for the purchase. In the event of a defective product, shipping error or lack of conformity, the return costs will be borne by PILATUS KULM, S.L.

The current General Terms and Conditions are insufficient and contain an incorrect reference to “Mediamarkt Saturns”. Please replace this section with complete General Terms and Conditions specifically adapted to sales made through MediaMarkt Marketplace. They must include, at least: Full identification of the seller. Scope of application for sales on MediaMarkt Marketplace. Purchase process. Prices and payments managed by MediaMarkt Marketplace or its payment providers. Shipping and delivery conditions. Order cancellation. Right of withdrawal and 30-day returns from receipt of the product. Refund within a maximum period of 72 hours / 3 days after receipt and verification of the returned product. Legal warranty. Data protection adapted to the Marketplace model. Customer service and complaints. Applicable law and jurisdiction.