E-bike Scooters Top Selling Store

I. Obiettivi politici AURORA WEI ("Negozio") riconosce che i rifiuti di apparecchiature elettriche ed elettroniche (REEE) possono essere pericolosi per l'ambiente e la salute umana se gestiti in modo improprio. La presente politica mira a chiarire le responsabilità e i processi operativi del nostro negozio per il riciclo dei RAEE, garantire la conformità alle normative dell'UE e dei paesi di destinazione e aiutare i consumatori a smaltire i rifiuti elettronici in modo semplice e sicuro. Secondo la direttiva RAEE, i prodotti elettrici ed elettronici possono contenere sostanze pericolose e non devono essere miscelati con i rifiuti domestici normali. Il logo "cestino della spazzatura con forchetta" sul prodotto ricorda ai consumatori che, dopo la distruzione, devono essere raccolti separatamente e gestiti correttamente. II. Ambito di applicazione La presente politica si applica alle apparecchiature elettriche ed elettroniche che AURORA WEI mette sul mercato dell'UE e che sono soggette alla direttiva RAEE. A seconda del tipo di prodotto, possono rientrare le seguenti categorie: Categorie Descrizione Esempi di prodotti che il nostro negozio potrebbe interessare Categoria 5: Apparecchi di piccole dimensioni esterne non superiori a 50 cm Accessori elettronici di piccole dimensioni, strumenti elettronici, componenti elettronici di consumo Categoria 6: piccole apparecchiature IT e telecomunicazioni con dimensioni esterne inferiori a 50 cm Accessori per telefoni cellulari, router e piccoli prodotti digitali Il fatto che un prodotto specifico sia oggetto di controllo dipende dal marchio WEEE e dalle informazioni sulla conformità riportate sulla pagina dei dettagli del prodotto. Se i prodotti non sono etichettati come WEEE, non sono oggetto di riciclo ai sensi della presente politica. Registrazione dei produttori e impegni di conformità Il nostro negozio si impegna a completare la registrazione dei produttori richiesta negli Stati membri dell'UE prima dell'immissione sul mercato di un prodotto elettronico ed elettrico regolamentato e a ottenere un numero di registrazione WEEE valido. Per i prodotti venduti attraverso il nostro negozio: Assicurarsi che il prodotto abbia il marchio "cestino con forchetta" che soddisfa le specifiche; aderire al corrispondente sistema di riciclaggio collettivo o istituire accordi di riciclaggio equivalenti per sostenere i costi di riciclaggio e smaltimento del prodotto dopo lo smaltimento; Pubblicare informazioni valide sulla registrazione di WEEE sulla piattaforma di vendita o sulla pagina del negozio per verificare i consumatori e le autorità di regolamentazione. I numeri di registrazione di diversi Stati membri non sono comuni in modo indipendente e il nostro negozio dovrà completare l'obbligo di registrazione in base alla destinazione di vendita. Come i consumatori riciclano i prodotti di scarto 4.1 Servizio di recupero gratuito In conformità con il principio di "responsabilità estesa del produttore" stabilito dalla direttiva WEEE, il nostro negozio offre ai consumatori un servizio di riciclaggio gratuito dei prodotti di scarto. Le modalità specifiche sono le seguenti: Modo 1: Cambiare vecchio per nuovo Quando i consumatori acquistano nuovi prodotti elettrici ed elettronici presso il nostro negozio, i vecchi prodotti della stessa categoria possono essere consegnati al nostro negozio per il riciclo. Il negozio organizzerà o affiderà la raccolta e lo smaltimento a un riciclatore conforme. Metodo 2: Contattare il nostro negozio per organizzare il riciclo I consumatori possono contattare il nostro negozio tramite il canale di assistenza clienti del negozio per indicare il marchio, la categoria e la quantità dei prodotti di scarto. Il nostro negozio fornirà istruzioni per il riciclo o arrangerà la raccolta entro un termine ragionevole. 4.2 Attenzioni dei consumatori Non mettere i rifiuti elettronici nei contenitori della spazzatura o nei contenitori dei rifiuti domestici. Prima della consegna, si consiglia di cancellare i dati personali (ad esempio la funzione di archiviazione del dispositivo) e il negozio non si assume alcuna responsabilità per i dati rimanenti durante il processo di recupero. Se il prodotto contiene una batteria, non smontarlo da solo per evitare cortocircuiti o danni chimici. V. Processo di riciclaggio Il nostro negozio incarica un organismo di riciclaggio qualificato per il trattamento conforme dei RAEE raccolti, garantendo il raggiungimento degli obiettivi di riciclaggio e riutilizzo previsti dalla direttiva. Per le piccole apparecchiature (categoria 5) e le piccole apparecchiature IT (categoria 6), ad esempio, gli obiettivi minimi di riciclaggio applicabili sono: un tasso di riciclaggio ≥ 75% e un tasso di riutilizzo e riciclaggio ≥ 55%. Il processo di trattamento comprende: raccolta → classificazione → rimozione delle sostanze pericolose → smontaggio → riciclo dei materiali o recupero dell'energia. Le parti non riciclabili saranno smaltite in modo sicuro secondo le normative locali. Registrazione e relazioni Il nostro negozio conserverà i seguenti registri per verifica normativa: Numero di registrazione WEEE e durata di validità per ogni paese di destinazione; Registro delle richieste di recupero del consumatore (data, categoria di prodotto, modalità di elaborazione); Affidare una certificazione di trattamento o una relazione sui dati di riciclo all'agenzia di riciclo. Aggiornamento della politica Il negozio può aggiornare questa politica in base a cambiamenti normativi o adeguamenti aziendali. La versione aggiornata sarà pubblicata sulla pagina dello store con la data di entrata in vigore. In caso di modifiche importanti, il negozio avviserà i consumatori tramite un annuncio del negozio o una notifica di ordine.

Article 1 Definition and Scope of Application 1.1 Definition Our store "/" we ": refers to AURORA WEI, the operator who sells goods to consumers through its website and e-commerce platform store. Consumer "/" You ": refers to a natural person who enters into a purchase contract for purposes other than trade, business, handicrafts, or occupation. 'Products': refers to all products provided by our store to consumers through remote sales methods (websites, e-commerce platforms, etc.). "Remote sales contract" refers to the contract entered into by the operator through remote communication tools (including the Internet) in the framework of an organized remote sales or service provision plan without the presence of consumers and operators. 1.2 Scope of Application This clause applies to all remote sales contracts entered into between AURORA WEI and consumers through our store. Consumers must confirm that they have read and agreed to these terms before placing an order. This clause does not apply to transactions between operators (B2B). 1.3 Relationship with Legal Rights Nothing in this clause limits or excludes the statutory rights of consumers under applicable law (including domestic laws of each EU member state that translate EU consumer protection directives). If any provision of this clause conflicts with mandatory legal provisions, the legal provisions shall prevail, and such conflict shall not affect the validity of the remaining clauses. Article 2 Contract Conclusion and Ordering Process 2.1 Product Information Display Our store displays the main features, price (including tax), delivery cost, and estimated delivery time of the products on the product page. The product images are for reference only. The actual color and size of the product may have reasonable deviations. Please refer to the product description and specifications for details. 2.2 Price and Fees The price displayed on the product page is the final price including value-added tax (VAT), and the applicable tax rate is the current tax rate in the destination country. The delivery fee is clearly displayed during the ordering process, and consumers can check the total cost (product price+delivery fee) before confirming the order. If the price labeling is significantly incorrect due to system errors (such as significantly lower than the reasonable market price), our store has the right to cancel the order and provide a full refund before shipment, but we will promptly notify the consumer. 2.3 Ordering and Contract Establishment The consumer clicking the 'confirm order' button constitutes a binding purchase offer. After receiving the order, our store sends an order confirmation email, and the contract is established from the time the confirmation email is sent. Our store reserves the right to refuse orders due to insufficient inventory, payment verification failure, or reasonable suspicion of fraud; If payment has been made, the full amount will be refunded. 2.4 Payment Methods The payment methods accepted by our store are listed on the settlement page. Payment processing may be completed by third-party payment service providers, and consumers are also bound by their terms when using such services. Our store does not store the complete payment card information of consumers. Article 3 Delivery and Risk Transfer 3.1 Delivery Scope and Time Our store delivers to addresses within the European Union. The specific delivery countries and estimated delivery times are listed on the delivery policy page. The estimated delivery time is a reference value and does not constitute a strict deadline; But our store will make reasonable efforts to complete the delivery within the stated time. 3.2 Risk Transfer According to EU law, the risk of loss or damage to goods is transferred to the consumer when the consumer or a third party designated by the consumer (excluding the carrier) actually possesses the goods. If the carrier designated by the consumer is not an option provided by our store, the risk is transferred when the goods are delivered to that carrier. 3.3 Delivery Delay If the delivery is severely delayed due to our store's reasons (exceeding the expected time by more than 30 days), consumers have the right to terminate the contract and receive a full refund in accordance with applicable laws. Article 4 Right of Withdrawal and Return The 14 day statutory right of withdrawal enjoyed by consumers under the EU Consumer Rights Directive, as well as the specific operational procedures of our store's return policy, can be found in the AURORA WEI Return and Withdrawal Policy (which is an integral part of this clause and has the same legal effect as this clause). Special Reminder for Our Store: According to the revised directive (EU) 2023/2673, starting from June 19, 2026, our store has provided a clear and usable online withdrawal function entrance on the website interface, which consumers can use without logging in. Article 5 Compliance Guarantee and Legal Remedies 5.1 Compliance Assurance Our store guarantees that the delivered goods comply with the contract agreement. According to the Sales of Goods Directive (EU) 2019/771 and the conversion legislation of each member state, within 2 years from the date of delivery of the goods, our store shall be responsible for any non-compliance that already exists at the time of delivery (member states may stipulate a longer period, subject to local laws). 5.2 Burden of proof Any non compliant situation that occurs within one year after the delivery of the goods is presumed to have existed at the time of delivery, unless our store can prove the contrary. Some member states have extended this presumption period to 2 years, subject to local laws. 5.3 Relief sequence When consumers discover that the product does not comply with the agreement, they should first contact our customer service. The relief methods are as follows: repair or replacement (free of charge) → price reduction → termination of contract and refund. The specific applicable conditions shall be subject to the applicable laws. The return shipping cost caused by product defects shall be borne by our store. Article 6 Consumer Obligations and Usage Restrictions 6.1 Accuracy of Information Consumers should provide accurate and complete names, shipping addresses, and contact information when placing orders. Delivery failure or additional costs caused by incorrect information provided by consumers shall be borne by the consumers; Our store will assist consumers in coordinating with carriers for redelivery. 6.2 Reasonable Use Consumers are not allowed to use our store's products for any illegal purposes, and are not allowed to reverse engineer, modify, or resell the products to circumvent our store's intellectual property or contractual restrictions. 6.3 Account Security If consumers create an account in our store, they should keep their login credentials properly. Consumers are responsible for all activities under their account and should immediately notify our store if they discover unauthorized use. Article 7 Intellectual Property Rights All intellectual property rights of the content on our website (including but not limited to text, images, logos, page design, product photography) belong to AURORA WEI or its licensors. Without the prior written consent of our store, consumers are not allowed to copy, distribute, modify or commercially use the above content. Consumers only acquire ownership of the product itself and do not obtain any intellectual property licenses when purchasing it. Article 8: Personal Data Protection 8.1 Data Controller AURORA WEI is the controller of consumer personal data and processes personal data in accordance with GDPR and data protection laws of member states. 8.2 Purpose of Processing and Legal Basis Our store collects and processes consumer personal data (name, address, contact information, payment information, order records) for the purposes of fulfilling contracts (order processing, delivery, after-sales service), fulfilling legal obligations (tax, accounting records), and preventing fraud and ensuring security based on legitimate interests. Without the explicit consent of the consumer, our store will not use personal data for marketing purposes. 8.3 Rights of Data Subject Consumers have the following rights under GDPR: access, correction, deletion ("right to be forgotten"), restriction of processing, data portability, and right to object. Consumers can exercise the above rights through customer service email, and our store will reply within one month after receiving the request. 8.4 Data retention and third-party sharing Our store only retains personal data for the period necessary to achieve the processing purpose, or as required by law (such as tax records usually need to be retained for 6-10 years, subject to local laws). Our store may share necessary data with delivery carriers, payment service providers, and IT service providers, all of whom are bound by compliance obligations through data processing agreements. 8.5 Complaint Right Consumers have the right to file complaints with the data protection regulatory authority (DPA) of their member country. Our store suggests that consumers contact our store before filing a complaint in order to resolve the issue as soon as possible. Article 9 Limitation of Liability 9.1 Responsibilities of Our Store Our store assumes full responsibility for any losses caused by intentional or gross negligence. For general negligence, our store is only responsible for foreseeable and typical losses caused by the breach of core contractual obligations (i.e. obligations necessary to achieve the purpose of the contract). The strict liability (such as product liability) borne by our store in accordance with the law is not limited by this clause. 9.2 Unrestricted statutory rights This provision does not limit consumers' statutory rights under applicable laws, including but not limited to the right to relief under compliance guarantees, liability for personal injury or death, and liability arising from product defects. 9.3 Force Majeure If our store is unable or delayed in fulfilling its obligations due to force majeure events (including but not limited to natural disasters, wars, epidemics, government actions, large-scale cyber attacks, supply chain disruptions), we will not be held responsible, but will promptly notify consumers and make reasonable efforts to mitigate the impact. Article 10 Online Dispute Resolution and Applicable Law 10.1 Consumer Disputes If consumers have any objections to our services or products, please contact our customer service email first. Our store will make reasonable efforts to respond and seek a friendly solution within 14 days. 10.2 Out of court dispute resolution According to applicable laws, consumers may have the right to submit disputes to an out of court consumer dispute resolution institution. Our store will cooperate and participate in the out of court resolution process within a reasonable range. 10.3 Applicable Law and Jurisdiction This clause is governed by the laws of the member state where the consumer has their habitual residence (in accordance with the special provisions of Article 6 of Rome I on consumer contracts). The right of consumers to file a lawsuit in the court of their habitual residence is not limited by this clause. If the consumer is a business operator (B2B), the law of the place where our store is registered shall prevail, and disputes shall be exclusively governed by the court of the place where our store is registered. Article 11: Clause Changes and Separability 11.1 Clause Update Our store may update these terms due to regulatory changes or business adjustments. The updated terms will be published on the store page and marked with an effective date, and will apply to newly signed contracts from the date of publication. For established contracts, the version of the terms in effect at the time of placing the order shall apply, unless required by law or otherwise agreed by both parties. 11.2 Separability If any provision of this clause is determined by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be modified or deleted to the minimum necessary extent, and the validity of the remaining provisions shall not be affected and shall continue to be fully effective.