ARTE RODIN ITA

WEEE Collection Policy Consumers can return household WEEE free of charge to: 1. Local Authorities' collection facilities: - Door-to-door collection of WEEE products. - Fixed or mobile recycling centers or other temporary storage centers. - Any other municipal waste collection system provided for in local ordinances. - Authorized collection facilities with which Local Authorities have signed an agreement. - Social economy entities authorized to collect WEEE.

The sale of articles through ARTE RODIN S.L., a Spanish company with registered office at Carrer Bassa Miquela, 8, cp 43820 Calafell – Tarragona - Spain, registered in the Mercantile Registry of Barcelona, ​​volume 47840, folio 157, page B563870, NIF B05355268, and email address: [email protected]. TERMS OF USE AND GENERAL MATTERS These terms and conditions are designed to create a legally binding agreement between you and us, protecting your rights as a customer and our rights as a company. These terms and conditions govern the offer, acceptance of purchase, and shipment of ARTE RODIN S.L. products between you and us. CHARACTERISTICS OF THE GOODS OR SERVICES You agree that the products offered by ARTE RODIN S.L. are subject to stock limits. All orders for ARTE RODIN S.L. products are subject to availability. If a product is unavailable once the order has been placed, we will inform you as soon as possible. At that time, you may modify or cancel your order. RIGHT OF WITHDRAWAL – PRODUCT RETURN POLICY As required by law, all consumers may exercise their right of withdrawal. ARTE RODIN will accept product returns within 14 calendar days from the date of delivery, in accordance with the provisions of the Retail Trade Regulation Act. We request that you inform us of your intention to return the product beforehand by emailing [email protected] so that we can provide you with the precise instructions. The return of any product requires the agreement of both parties. ARTE RODIN reserves the right to demand compensation for any damage suffered by the products, as well as to recover direct costs incurred by the return. Products must be returned in perfect condition, with their original packaging, including their accessories and instructions, properly protected. We will not accept any returns if the product has been used, damaged, or soiled. Return shipping costs are the customer's responsibility, except in the case of an error by ARTE RODIN S.L., defective merchandise, or any other anomaly attributable to ARTE RODIN S.L. If the product is defective or faulty, as provided in the Defective Products Act, ARTE RODIN S.L. will replace it with an identical product in perfect condition, subject to availability; or the product price will be refunded if it cannot be replaced. Returns of products will result in a refund of the same amount as the purchase price. Original shipping costs will not be refunded. If the period indicated in the Shipping section for the shipping method you selected has elapsed without you receiving your order, you must notify ARTE RODIN, S.L. of this circumstance. If the courier company is unable to deliver your order due to a lack of response from the customer, within fifteen calendar days of the courier company's first attempt, your order will be returned to us, and you will be responsible for the return shipping costs. As a prior step, ARTE RODIN S.L. will contact you to: a. Agree on a new delivery date: If we are unable to deliver, the courier company will contact you again to agree on a new delivery date. If you wish to change the address and/or delivery method initially selected at that time, the costs incurred by such changes will be borne by you. b. Refund of the product(s). The costs of returning the order, including the costs of returning it to our warehouses, will be borne by you. Once the order(s) have arrived at our warehouses, we will refund the order amount. Pursuant to the provisions of the Retail Trade Regulation Act and the regulations of EU law (Directive 97/7/EC), returns will not be accepted for sales of goods that can be easily and immediately reproduced or copied. The following are excepted from the provisions of the preceding paragraphs, and therefore there is no right of withdrawal: - Items that have been purchased to order and/or personalized. *If you have returned an item that cannot be returned, we will contact you and send it to you postage collect. ARTE RODIN reserves the right to change its return policy during special campaigns such as Christmas, Sales, or Black Friday, duly informing the customer of the conditions before finalizing their purchase, as stipulated by law. SHIPPING Before placing your order, you must select the delivery method that best suits your needs. Unless otherwise agreed, we will ship your order, consisting of the products listed in each Shipping Confirmation, without undue delay and no later than 15 business days from the date of the Order Confirmation. Once your order leaves our warehouse, you will receive an email notifying you that your order has been accepted and is being shipped. Orders will be shipped to the delivery address you provided on your order form. Therefore, it is important that you carefully complete the delivery address information. We will not be liable if the delivery address is incorrect or incomplete. You can track the status of your order and shipping at any time in your customer account. When your order begins processing: In preparation, pending payment, paid. When your order is prepared and ready to be shipped, we will provide you with the shipping company, contact phone number, and shipment reference number. When your order is being delivered: you will be able to check the delivery status in real time. Please note that circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances, may affect the delivery date. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to continue with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. If the period indicated in the Shipping section for the shipping method you selected has passed without you receiving your order, you must notify ARTE RODIN SL of this circumstance. When your order is delivered, you must check that everything is in accordance with your request. If there is any discrepancy or problem with the order, you must contact ARTE RODIN SL at the contact email address provided, leaving your personal information and order number, indicating the discrepancy or problem, and we will contact you shortly to resolve the issue. ARTE RODIN SL reserves the right to change its shipping policy during special campaigns such as Christmas, Sales, or Black Friday, duly informing the customer of the conditions before completing their purchase, as stipulated by law.