ECOXTREM ITA

WEEE Take-Back Policy As an environmentally responsible retailer of electric vehicles and mobility devices, we are committed to complying with the Waste Electrical and Electronic Equipment (WEEE) Directive. Our take-back policy ensures that end-of-life electrical products are disposed of safely and sustainably, minimizing environmental impact. Scope This policy applies to all electric vehicles and mobility equipment sold via our online platform, including but not limited to: - Electric scooters - Electric bicycles - Electric wheelchairs - Other personal electric mobility devices for both adults and children Customer Take-Back Rights As part of your right under the WEEE Directive, you are entitled to return old or end-of-life electrical equipment equivalent to the product purchased from us. This can be done on a one-for-one basis (e.g., returning one electric scooter when purchasing a new electric scooter). How Our Take-Back Process Works Since we operate as an online retailer, our WEEE take-back scheme works as follows: Initiation When placing a new order, customers can request to return a comparable old product. This must be done within 28 days of purchase. Shipping the Item Customers will send their WEEE item to our designated warehouse at their own expense. Shipping must be arranged via a registered courier with appropriate packaging to ensure safe transport. Discount Reimbursement Upon receipt and verification of the returned WEEE item, the customer will receive a discount refund equal to the cost of shipping (as evidenced by a receipt), capped at €35 per item. The refund will be processed to the original payment method within 14 days of confirmation. Warehouse Address Returns must be sent to: Vial de les Pedreres 11, Nave E5, 08390 Montgat, Barcelona, Spain. Condition of Returned WEEE The returned item does not need to be functional but must be the same type and category as the new item purchased. The returned item will be treated in accordance with certified WEEE recycling procedures. Terms & Conditions Only one item may be returned per new item purchased. Items returned without a corresponding new purchase are not eligible. Shipping refunds exceeding €35 will not be reimbursed. This policy applies only to private consumers within the EU. We reserve the right to amend or discontinue this take-back policy in accordance with changes in legislation or operational requirements. Environmental Responsibility Your participation helps reduce the volume of electrical waste in landfills, supports the recovery of valuable materials, and contributes to a cleaner, more sustainable environment. For any questions regarding this policy, please contact our customer support team at: [email protected]

Terms and conditions of sale Date Updated: 30/04/2025 In any contradictory case, the rights recognised in the legislation in force at any given time for the User, as a consumer and user, shall always apply. 1. GENERAL INFORMATION The ownership of this store, (hereinafter Website) is held by: Blueway Mobility S.L., with NIF: B67503227 and registered in: Registro Mercantil de Barcelona; and whose registry details are: Volume 47063, Folio 39, Page 539825, and whose contact details are: Address: C/ Manuel Fernández Márquez, 33. 08918 Badalona Contact telephone: 933205606 Contact email: [email protected] This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Website and the purchase or acquisition of products and/or services on it (hereinafter, Conditions). For the purposes of these Conditions it is understood that the activity that EcoXtrem develops through the Website comprises: EcoXtrem, the brand of electric scooters and one-person urban mobility vehicles that we develop ecological and intelligent means of transport such as electric scooters and electric bicycles, which cover all your needs in and out of the city. In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy and EcoXtrem's privacy and data protection policy. By using this Website or by making and/or requesting the purchase of a product and/or service through this Website, the User agrees to be bound by these Terms and Conditions and by all of the above, so if the User does not agree with all of the above, the User should not use this Website. We also inform you that these Conditions may be modified. The User is responsible for consulting them each time he/she accesses, browses and/or uses the Website, as those in force at the time the purchase of products and/or services is requested will be applicable. For all questions that the User may have in relation to the Conditions, he/she can contact the owner using the contact details provided above or, where appropriate, using the contact form. 2. THE USER Access, browsing and use of the Website confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), and therefore, from the moment browsing the Website begins, all the Conditions established herein are accepted, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance as the case may be. The User assumes responsibility for the correct use of the Website. This responsibility extends to: Use this Website only to make legally valid enquiries and purchases or acquisitions. Do not make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed. Provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other details (see Legal Notice and General Conditions of Use). The User declares that he/she is over 18 years of age and has the legal capacity to enter into contracts through this Website. The User may formalise, at its choice, with EcoXtrem the contract of sale of the desired products and/or services in any of the languages in which these Conditions are available on this Website. 3. PURCHASE OR ACQUISITION PROCESS Duly registered Users may purchase on the Website by the means and in the manner established. They must follow the online purchase and/or acquisition procedure of https://ecoxtrem.com/, during which various products and/or services can be selected and added to the shopping cart, basket or final purchase space and, finally, click on: "Proceed to checkout". Likewise, the User must fill in and/or check the information requested at each step, although, during the purchase process, before making the payment, the purchase details may be modified. Subsequently, the User will receive an email confirming that EcoXtrem has received his order or request for purchase and/or provision of the service, i.e. the confirmation of the order. And, if applicable, the User will also be informed by e-mail when the purchase is being shipped. Where appropriate, this information may also be made available to the User through his or her personal connection space on the Website. Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email and, where appropriate, via the User's personal connection space on the Website. Likewise, the User may, if he/she so wishes, obtain a paper copy of his/her invoice by requesting it from EcoXtrem using the contact spaces on the Website or through the contact details provided above. The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale concerning the product and/or service in question and which are shown together with the presentation or, where appropriate, image of the same on the page of the Website, indicating, by way of example, but not exhaustively, and on a case-by-case basis: name, price, components, weight, quantity, colour, details of the products, or characteristics, the way in which they will be carried out and/or the cost of the services; and acknowledges that the placing of the purchase order or acquisition materialises the full and complete acceptance of the particular conditions of sale applicable to each case. The communications, purchase orders and payments involved in transactions carried out on the Website may be archived and kept in EcoXtrem's computerised records in order to constitute a means of proof of the transactions, in any case in compliance with reasonable security conditions and the applicable laws and regulations in force in this regard, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights, and with the rights of Users in accordance with the privacy policy of this Website. 4. AVAILABILITY All purchase orders received by EcoXtrem through the Website are subject to the availability of the products and/or that no circumstance or force majeure (clause nine of these Conditions) affects the supply of the same and/or the provision of the services. In the event of difficulties in the supply of products or if there are no products in stock, EcoXtrem undertakes to contact the User and reimburse any amount that may have been paid by way of payment. This shall also apply in cases where the provision of a service becomes unfeasible. 5. PRICES AND PAYMENT The prices displayed on the Website are final prices, in Euros (€) and include taxes, unless otherwise stated and applied by law, especially with regard to VAT. Shipping costs are included in the final prices of the products as shown on the Website. Thus, EcoXtrem performs delivery and/or shipping services through: ASM/GLS, CBL Logistics. Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has voluntarily and freely selected and chosen. Prices may change at any time, but any changes will not affect orders or purchases for which the User has already received an order confirmation. The accepted means of payment will be: Credit or debit card EcoXtrem uses all means to ensure the confidentiality and security of payment data transmitted by the User during transactions via the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer). Credit cards are subject to verification and authorisation by the issuing bank. If the issuing bank does not authorise payment, EcoXtrem will not be liable for any delay or non-delivery and will not be able to enter into any contract with the User. Once EcoXtrem receives the purchase order from the User through the Website, a pre-authorisation will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the time the User is sent confirmation of shipment and/or confirmation of the service being provided in the manner and, where applicable, place established. In any case, by clicking on "Proceed to checkout" the User confirms that the payment method used is his or her own. 6. DELIVERY In those cases in which physical delivery of the contracted goods is required, deliveries will be made within the following territory: Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla), European Union, Rest of Europe, except in those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, arising from the customisation of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation. If, for any reason, EcoXtrem is unable to meet the delivery date, it will contact the user to inform him/her of this circumstance and he/she may choose to continue with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days. If it is impossible to deliver the order due to the User's absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to have it redelivered. If the User is not going to be at the place of delivery in the agreed time slot, he/she should contact EcoXtrem to arrange delivery on another day. In the event that 30 days have elapsed since the order is available for delivery, and it has not been delivered for reasons not attributable to EcoXtrem, EcoXtrem shall understand that the User wishes to withdraw from the contract and the contract shall be deemed to be terminated. As a consequence of the termination of the contract, all payments received from the User shall be refunded to the User, with the exception of the additional costs resulting from the User's own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website, without any undue delay and, in any event, within a maximum period of 14 calendar days from the date on which the contract is deemed to be terminated. However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be charged to the User. For the purposes of these Conditions, delivery shall be deemed to have taken place or the order to have been delivered at the moment when the User or a third party indicated by the User acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address. The risks that may arise from the products shall be borne by the User from the time of delivery. The User acquires ownership of the products when EcoXtrem receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place after full receipt of the amount paid by EcoXtrem. In accordance with the provisions of Law 37/1992 of 28 December 1992 on Value Added Tax (VAT), purchase orders for delivery and/or service shall be understood to be located in the territory where Spanish VAT applies if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at any given time depending on the specific article in question. In the same sense, and in accordance with Chapter I of Title V of Council Directive 2006/112 of 28 November 2006 on the common system of VAT, purchase orders shall be located, for delivery and/or supply, in that Member State of the European Union in which the address appearing on the purchase order is located and, therefore, the applicable VAT shall be that in force in that Member State. For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT in accordance with the provisions of Law 37/1992, and Directive 2006/112, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories. The User must bear in mind that in these territories there may be situations in which taxes and customs duties are applied and accrued at destination, in accordance with the regulations in force, and that these may be borne by the User. For all other locations, other than the above, where the purchase orders are located, the regulations in force at any given time shall apply to their delivery and/or provision; the User must bear in mind that this could lead to the application and accrual of taxes and customs duties at destination, in accordance with the regulations in force at destination, and that these could be borne by the User. For further information, the User should contact the customs office at destination. 7. TECHNICAL MEANS TO CORRECT ERRORS The User is informed that in the event that he/she detects that an error has been made when entering the data necessary to process his/her purchase request on the Website, he/she may modify them by contacting EcoXtrem through the contact spaces provided on the Website, and, where appropriate, through those provided for contacting customer service, and/or using the contact details provided in the first clause (General Information). Likewise, this information may also be corrected by the User through his or her personal connection space on the Website. In any case, the User, before clicking on "Proceed to checkout", has access to the space, cart, or basket where their purchase requests are recorded and can make modifications. Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and in Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights. 8. RETURNS In cases where the User purchases products on or through the Website of the Owner, the User is entitled to a number of rights, as listed and described below: Right of withdrawal The User, as a consumer and user, makes a purchase on the Website and therefore has the right to cancel the purchase within 60 calendar days without giving any reason. This withdrawal period shall expire 60 calendar days after the day on which the User or a third party authorised by the User, other than the carrier, acquired material possession of the goods purchased on the EcoXtrem Website or in the event that the goods making up the User's order are delivered separately, 60 calendar days from the day on which the User or a third party authorised by the User, other than the carrier, acquired material possession of the last of those goods making up the same purchase order, or in the case of a service contract, 60 calendar days from the day of conclusion of the contract. To exercise this right of withdrawal, the User must notify EcoXtrem of their decision. This can be done, where appropriate, through the contact spaces provided on the Website. The User, regardless of the means chosen to communicate their decision, must clearly and unequivocally express that it is their intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that EcoXtrem makes available as an annexed part of these Conditions, however, its use is not obligatory. In order to comply with the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the expiry of the withdrawal period. In case of withdrawal, EcoXtrem will reimburse the User all payments received, including shipping costs (with the exception of the additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which EcoXtrem is informed of the User's decision to withdraw. EcoXtrem will reimburse the User using the same payment method used by the User to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, EcoXtrem may withhold such reimbursement until it has received the products or items of the purchase, or until the User provides proof of their return, depending on which condition is met first. The User can return or send the products to EcoXtrem at: Vial de les Pedreres 11, Nave E5, 08390 Montgat, Spain It shall do so without undue delay and in any event not later than 14 calendar days from the date on which EcoXtrem was informed of the withdrawal decision. The User acknowledges being aware that he/she shall bear the direct cost of returning the goods (transport, delivery), should any be incurred. In addition, he/she shall be liable for any diminished value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. The User acknowledges that there are exceptions to the right of withdrawal, as set out in article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: personalised products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed at the factory; products that for reasons of hygiene or health are sealed and have been unsealed after delivery. The same applies to the provision of a service that the User may contract on this Website, as this same Law establishes that Users will not have the right of withdrawal when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been fully executed by EcoXtrem, they will have lost their right of withdrawal. In any case, no refund will be made if the product has been used beyond the mere opening of the product, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery. The products must also be returned using or including all their original packaging, instructions and other accompanying documents, as well as a copy of the purchase invoice. Return of defective products or delivery error These are all those cases in which the User considers that, at the time of delivery, the product does not conform to what was stipulated in the contract or purchase order, and should therefore contact EcoXtrem immediately and inform them of the existing non-conformity (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal). The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, whether the refund or, if applicable, the replacement of the product is appropriate. The refund or replacement of the product will be made as soon as possible and in any case within 14 days from the date on which we send you an e-mail confirming the refund or replacement of the non-conforming item. The amount paid for those products that are returned because of a defect, when it really exists, will be refunded in full, including delivery costs and the costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase. In any case, the rights recognised in the legislation in force at any given time for the User, as a consumer and user, shall always apply. Guarantees The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the terms legally established for each type of product, EcoXtrem, therefore, responding for the lack of conformity of the same that is manifested within a period of three years from delivery of the product. In this sense, it is understood that the products are in conformity with the contract provided that: they conform to the description made by EcoXtrem and possess the qualities presented therein; they are suitable for the uses to which products of the same type are normally intended; and they present the usual quality and performance of a product of the same type and that they are fundamentally expected of the same. When this is not the case with regard to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or delivery errors. However, some of the products marketed on the Website may present non-homogeneous characteristics as long as these derive from the type of material from which they have been manufactured, and which will therefore form part of the individual appearance of the product, and will not be a defect. On the other hand, it may be the case that the User acquires on the Website a product of a brand or manufactured by a third party. In this case, and considering that the User is dealing with a defective product, he/she also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his/her legal warranty rights directly against them during the three years following the delivery of the said products. In order to do so, the User must have retained all information regarding the warranty of the products. 9. DISCLAIMER OF LIABILITY Unless otherwise provided by law, EcoXtrem accepts no liability for the following losses, irrespective of their origin: any losses which were not attributable to any breach by it; business losses (including loss of business profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of any other indirect loss which was not reasonably foreseeable by both parties at the time the contract of sale of the goods was concluded between them. EcoXtrem also limits its liability in the following cases: EcoXtrem applies all measures concerning to provide a faithful visualization of the product on the Website, however it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser being used or others of this nature. EcoXtrem will act with the maximum diligence in order to make available to the company in charge of the transport of the product object of the purchase order. However, EcoXtrem shall not be liable for damages resulting from a malfunction of the transport, especially for causes such as strikes, road delays, and in general, any other causes typical of the sector, which result in delays, loss or theft of the product. Technical failures due to fortuitous or other causes that prevent the normal operation of the service via the Internet. Lack of availability of the Web Site for maintenance or other reasons, which prevents the availability of the service. EcoXtrem puts all the means at its disposal in order to carry out the process of purchase, payment and shipment/delivery of the products, however is exempt from liability for causes that are not attributable to it, fortuitous event or force majeure. EcoXtrem shall not be held responsible for the misuse and/or wear and tear of the products that have been used by the User. At the same time, EcoXtrem will also not be held responsible for an erroneous return made by the User. It is the responsibility of the User to return the correct product. In general, EcoXtrem shall not be liable for any failure or delay in the performance of any of the obligations assumed, when the same is due to events beyond its reasonable control, i.e. due to force majeure, and this may include, but is not limited to: Strikes, lockouts or other industrial action. Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. Inability to use trains, ships, planes, motor transport or other means of transport, public or private. Inability to use public or private telecommunications systems. Acts, decrees, legislation, regulations or restrictions of any government or public authority. In this way, the obligations will be suspended for the period during which the force majeure continues, and EcoXtrem will have an extension of the deadline to fulfil them for a period of time equal to the duration of the force majeure. EcoXtrem shall use all reasonable means to find a solution to enable it to fulfil its obligations despite the force majeure. 10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS By using this Website, the User accepts that most communications with EcoXtrem will be electronic (e-mail or notices posted on the Website). For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications sent electronically by EcoXtrem comply with the legal requirements of being in writing. This condition shall not affect the rights recognised by law to the User. The User may send notifications and/or communicate with EcoXtrem through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website. Likewise, unless otherwise stipulated, EcoXtrem may contact and/or notify the User by e-mail or at the postal address provided. 11. RESIGNATION No waiver by EcoXtrem of any specific legal right or action or EcoXtrem's failure to require strict compliance by the User with any of its obligations shall constitute or waive any other right or action arising from a contract or the Conditions, or relieve the User from compliance with its obligations. No waiver by EcoXtrem of any of these Conditions or of any rights or remedies under any contract shall be effective unless it is expressly stated to be a waiver and is formalised and communicated to the User in writing. 12. NULLITY Should any of these Conditions be declared null and void by a final decision of a competent authority, the remaining clauses shall remain in force, without being affected by such declaration of nullity. 13. FULL AGREEMENT These Terms and Conditions and any document expressly referred to herein constitute the entire agreement between the User and EcoXtrem in relation to the subject matter of the sale and purchase and supersede any prior covenant, agreement or promise made orally or in writing by the same parties. The User and EcoXtrem acknowledge that they have consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except as expressly mentioned in these Conditions. 14. DATA PROTECTION The information or personal data that the User provides to EcoXtrem in the course of a transaction on the Website will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided is true. 15. APPLICABLE LAW AND JURISDICTION Access to, browsing and/or use of this Website and contracts for the purchase of products through it shall be governed by Spanish law. Any controversy, problem or disagreement arising from or related to the access, navigation and/or use of the Website, or to the interpretation and execution of these Conditions, or to the sales contracts between EcoXtrem and the User, shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals. 16. COMPLAINTS AND CLAIMS The User may send EcoXtrem any complaints, claims or any other comments he/she may wish to make through the contact details provided at the beginning of these Conditions (General Information). In addition, EcoXtrem has official complaint forms available to consumers and users, which they can request from EcoXtrem at any time, using the contact details provided at the beginning of these Conditions (General Information). Furthermore, if a dispute arises from the conclusion of this purchase contract between EcoXtrem and the User, the User as a consumer may request out-of-court dispute resolution in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method via the following website: http://ec.europa.eu/consumers/odr/.